Privacy Policy

A Legal Disclaimer

This Privacy Policy explains how Houda Alkalla ("we," "us," or "our") collects, uses, stores, and protects personal information in connection with our coaching, hypnotherapy, and wellness services, including services provided virtually and/or in person, and through our website (the "Site").

By using the Site, submitting information through the Site, booking services, or engaging in our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

Contact information: name, email address, phone number
Scheduling and service information: appointment details, service selections, communications with us
Intake and onboarding information: information you submit through intake forms, questionnaires, or assessments
Website submissions: information you provide through contact forms, inquiry forms, or newsletter forms
Payment-related information: billing details needed to process payments (note: we typically do not store full payment card details; see Section 6)

B. Information Collected Automatically (Website Data)

When you visit the Site, we may automatically collect:

Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, date/time stamps
Cookies and similar technologies: to support site functionality, analytics, and user experience

How We Use Your Information

We use personal information for purposes that may include:

Providing and delivering coaching, hypnotherapy, and wellness services
Reviewing intake forms and preparing for sessions
Responding to inquiries and contact submissions
Scheduling, confirming, rescheduling, and managing appointments
Sending service-related communications (e.g., reminders, follow-ups, administrative messages)
Sending marketing or educational emails only when you opt in (see Section 5)
Processing payments and maintaining transaction records
Improving the Site, services, and client experience
Maintaining safety, preventing fraud, and protecting our legal rights

How We Store and Protect Your Information

We take reasonable administrative, technical, and physical measures to protect personal information.

Storage

Client information may be stored in secure systems such as:

Encrypted or access-controlled digital storage
Secure email and scheduling platforms
Secure form collection tools

Protection Measures

Access to client information is limited to those who need it to perform services and administrative tasks
We do not sell your personal information
We do not share client information except as described in this Privacy Policy or when required by law

No method of transmission or storage is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Confidentiality and Limits of Confidentiality

We respect client confidentiality and treat your information with care.

However, confidentiality is not absolute. We may disclose information when:

Required by law, court order, or legal process
Necessary to protect the rights, safety, or property of you, us, or others
There is a concern of imminent harm to self or others
There is suspected abuse or neglect of a child, dependent, or vulnerable person, where reporting may be required

If you have questions about confidentiality, please contact us using the information in Section 11.

Email Communications and Opt-In

Service Emails

If you become a client or request information, we may send you service-related emails (e.g., appointment confirmations, reminders, administrative notices). These are not marketing emails.

Marketing / Educational Emails

If you opt in to receive newsletters, resources, or promotional messages, we may send you marketing or educational emails.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us.
Unsubscribing from marketing emails does not affect service-related communications.

Payment, Scheduling, and Third Party Services

We may use third-party providers to operate our business and deliver services, such as:

Payment processors (to process payments securely)
Scheduling tools (to book and manage appointments)
Email service providers (to send opt-in newsletters and service communications)
Website hosting and analytics providers

These third parties may process personal information on our behalf to provide their services. We only share information that is reasonably necessary for them to perform those services.

Payment processing: Payment card information is typically handled directly by the payment processor. We do not intentionally store full payment card numbers.

Session Recordings

From time to time, session recordings may be made when necessary (for example, to provide you with a personal-use recording or to support continuity of your work).

By participating in a session where recording is used, you acknowledge and agree that:

Recordings are provided for the client’s personal use only
Recordings may not be copied, shared, published, or distributed without our prior written permission
Recordings are not to be used while driving or operating heavy machinery

If you do not wish to be recorded, please notify us before the session begins.

Services Provided Virtually and/or In Person

We may provide services:

Virtually (e.g., video conferencing platforms)
In person (at an agreed location)

Virtual services may involve third-party video platforms. While we choose reputable tools, we cannot control the privacy practices of third-party platforms. We encourage you to review the privacy policies of any platform used for virtual sessions.

Work With Minors

Our services may be available to minors only under the following conditions:

Clients under 18 years of age require parental or legal guardian awareness and consent
A parent/guardian may be required to sign intake forms and agreements
We may request verification of guardianship and consent before providing services

Disclaimer: Coaching and Hypnotherapy Are Not Medical or Mental Health Treatment

Our services are intended for coaching, hypnotherapy, and wellness support.

We do not provide medical advice, mental health treatment, psychotherapy, or crisis services
We do not diagnose conditions or make medical or mental health claims
You should seek qualified medical or mental health care for diagnosis, treatment, or urgent concerns

If you believe you may be experiencing a medical or mental health emergency, call your local emergency number immediately.

Legal Protections and Limitations of Liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Site or services
We make no guarantees regarding specific outcomes from coaching, hypnotherapy, or wellness services

This Privacy Policy does not create a therapist-client relationship or any relationship beyond what is set out in our client agreement and applicable law.

Cookies and Analytics

We may use cookies and analytics tools to understand how visitors use the Site and to improve performance and content.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

Data Retention

We retain personal information only as long as reasonably necessary to:

Provide services
Maintain business and financial records
Comply with legal obligations
Resolve disputes and enforce agreements

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Dateand/or Last Updated date.

Your continued use of the Site or services after changes are posted constitutes acceptance of the updated policy.

For privacy-related questions, requests, or concerns, contact:

Houda Alkalla Email: info@houdaalkalla.com Phone: 818-441-6385

If you would like to request access to, correction of, or deletion of your personal information, please contact us using the details above.